The scenario
A customer reports a failed payment and requests a refund. The process verifies the failure reason, checks refund eligibility, and routes eligible requests to automatic or manual refund before closing the case.
What is in this drawing
Read the decisions behind it.
01
Is the failure reason verified?
02
Is the refund eligible?
03
Is manual review approved?
Use for modeling end-to-end refund handling when payment failures require verification, eligibility checks, and dual-track fulfillment.
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