Lo scenario
A customer reports a failed payment and requests a refund. The process verifies the failure reason, checks refund eligibility, and routes eligible requests to automatic or manual refund before closing the case.
Cosa contiene questo disegno
Leggi le decisioni che ne stanno alla base.
01
Is the failure reason verified?
02
Is the refund eligible?
03
Is manual review approved?
Use for modeling end-to-end refund handling when payment failures require verification, eligibility checks, and dual-track fulfillment.