The scenario
A design team wants to create better tools for high school math teachers. They use an empathy map to gain deep insight into the teacher's experience.
What is in this drawing
Read the decisions behind it.
01
Focus on the teacher's internal thoughts and feelings rather than just observable actions
02
Include direct quotes to capture authentic voice
03
Structure the map into Says, Thinks, Does, Feels quadrants
Reuse this template whenever you need to build empathy for users in education, service design, or any human-centered design project.
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