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customer-support · analytics

Support Ticket Pareto Chart

This Pareto chart ranks May support tickets from the most frequent issue to the least frequent one. The bars show ticket counts, and the cumulative line shows how quickly the leading categories account for the total workload. Password resets and billing questions are the clearest starting points for self-service improvements. Use this format when the goal is prioritization, not when categories need to be compared across time.

유형 막대 그래프엔진 echarts-bar업데이트됨 2026. 9. 24.
Northstar Support Tickets — May
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요청 내용

“Create a Pareto chart titled Northstar Support Tickets — May with ticket counts Password reset 146, Billing question 98, Import error 61, Mobile sync 42, and Feature request 29, plus a cumulative percentage line.”

그렇다면Add Login lockout with 22 tickets.Change Import error to 74 tickets.
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01Primary driver

Password resets create the most tickets.

02Focus threshold

The first three categories make up most volume.

03Action scope

Lower-volume requests can follow later.

Use to prioritize categories sorted from highest to lowest frequency.

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자주 묻는 질문

자주 묻는 질문

What is a Pareto chart?

It combines descending bars with a cumulative percentage line to show which categories contribute most to a total.

Why sort the bars?

Sorting reveals the highest-impact categories first and makes prioritization easier.

What does the cumulative line mean?

It shows the percentage of all observations accounted for as categories are added from left to right.