CUSTOMER-SUPPORT
Support Ticket Pareto Chart
This Pareto chart ranks May support tickets from the most frequent issue to the least frequent one. The bars show ticket counts, and the cumulative line shows how quickly the leading categories account for the total workload. Password resets and billing questions are the clearest starting points for self-service improvements. Use this format when the goal is prioritization, not when categories need to be compared across time.
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CASE ANALYSIS
Scenario
A support manager chooses the first issues for the next service-improvement sprint.
Key decisions
- Primary driver: Password resets create the most tickets.
- Focus threshold: The first three categories make up most volume.
- Action scope: Lower-volume requests can follow later.
When to reuse this
Use to prioritize categories sorted from highest to lowest frequency.
FAQ
Frequently asked questions
What is a Pareto chart?
It combines descending bars with a cumulative percentage line to show which categories contribute most to a total.
Why sort the bars?
Sorting reveals the highest-impact categories first and makes prioritization easier.
What does the cumulative line mean?
It shows the percentage of all observations accounted for as categories are added from left to right.
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bar-support-ticket-pareto