La solicitud
“A customer support routing decision tree: send technical software issues to the Software Team, hardware issues to the Hardware Team, billing issues to Billing, and all other requests to General Support.”
Entonces pruebaAdd an urgent outage routeAdd a security incident route
Qué hay en este dibujo
Lee las decisiones que hay detrás.
01
Is the issue technical?
02
Is it software or hardware?
03
Is it a billing issue?
Use this decision tree when designing or implementing an automated ticket routing system for a multi-department customer support center.