요청 내용
“A customer support routing decision tree: send technical software issues to the Software Team, hardware issues to the Hardware Team, billing issues to Billing, and all other requests to General Support.”
그렇다면Add an urgent outage routeAdd a security incident route
이 도면에 담긴 내용
그 이면의 의사결정을 읽어 보세요.
01
Is the issue technical?
02
Is it software or hardware?
03
Is it a billing issue?
Use this decision tree when designing or implementing an automated ticket routing system for a multi-department customer support center.