需求
“A customer support routing decision tree: send technical software issues to the Software Team, hardware issues to the Hardware Team, billing issues to Billing, and all other requests to General Support.”
接著試試Add an urgent outage routeAdd a security incident route
這張圖裡有什麼
看懂背後的決策。
01
Is the issue technical?
02
Is it software or hardware?
03
Is it a billing issue?
Use this decision tree when designing or implementing an automated ticket routing system for a multi-department customer support center.