The scenario
Mapping the capabilities required for a city public library to effectively deliver community services, identifying key functional areas for strategic planning.
What is in this drawing
Read the decisions behind it.
01
Structuring capabilities hierarchically
02
Selecting major functional domains
03
Detailing sub-capabilities within each domain
When a public library needs to assess its service delivery capabilities for community engagement, this map provides a structured breakdown for gap analysis and improvement planning.
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