Lo scenario
A product recall was incomplete because required data was missing or inaccessible. The 5 Whys method drills down to the root cause: lack of cross-departmental data governance.
Cosa contiene questo disegno
Leggi le decisioni che ne stanno alla base.
01
Investigate data gaps in recall process
02
Identify incomplete supplier records
03
Uncover legacy system silos
04
Lack of integration policy
05Root cause
no data governance
When a problem's surface cause is known but underlying system or process failures need to be uncovered through iterative questioning.