The scenario
A product recall was incomplete because required data was missing or inaccessible. The 5 Whys method drills down to the root cause: lack of cross-departmental data governance.
What is in this drawing
Read the decisions behind it.
01
Investigate data gaps in recall process
02
Identify incomplete supplier records
03
Uncover legacy system silos
04
Lack of integration policy
05Root cause
no data governance
When a problem's surface cause is known but underlying system or process failures need to be uncovered through iterative questioning.
More like this