상황
A product recall was incomplete because required data was missing or inaccessible. The 5 Whys method drills down to the root cause: lack of cross-departmental data governance.
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01
Investigate data gaps in recall process
02
Identify incomplete supplier records
03
Uncover legacy system silos
04
Lack of integration policy
05Root cause
no data governance
When a problem's surface cause is known but underlying system or process failures need to be uncovered through iterative questioning.