ROOT CAUSE ANALYSIS
5 Whys Flowchart: Product Recall Data Gaps
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CASE ANALYSIS
Scenario
A product recall was incomplete because required data was missing or inaccessible. The 5 Whys method drills down to the root cause: lack of cross-departmental data governance.
Key decisions
- Investigate data gaps in recall process
- Identify incomplete supplier records
- Uncover legacy system silos
- Lack of integration policy
- Root cause: no data governance
When to reuse this
When a problem's surface cause is known but underlying system or process failures need to be uncovered through iterative questioning.
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