ChatDiagram
Flowchart · Customer Experience

Customer Journey — Flowchart

A customer-journey flowchart that traces a shopper from an ad or search result all the way to a completed purchase.

유형 순서도표준 Sugiyama layered DAG + orthogonal routing엔진 schematex-flowchart업데이트됨 2026. 5. 26.
Customer Journey — Awareness to Purchase
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A marketing team mapping how a first-time visitor moves from awareness to a completed order, so they can spot where people leave.

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01

Two entry points (ad and search) converge on the landing page so the rest of the flow is shared.

02

Every "no" routes to a single Exit node, keeping abandonment visible without cluttering the diagram.

03

Checkout is broken into shipping → payment → confirmation so friction can be located precisely.

Reuse this when you need to show a linear funnel with clear yes/no gates — onboarding, signup, or any conversion path.

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