ChatDiagram
Flowchart · Customer Experience

Customer Journey — Flowchart

A customer-journey flowchart that traces a shopper from an ad or search result all the way to a completed purchase.

類型 流程圖標準 Sugiyama layered DAG + orthogonal routing引擎 schematex-flowchart更新時間 2026/5/26
Customer Journey — Awareness to Purchase
Drawing preview
情境

A marketing team mapping how a first-time visitor moves from awareness to a completed order, so they can spot where people leave.

這張圖裡有什麼

看懂背後的決策。

01

Two entry points (ad and search) converge on the landing page so the rest of the flow is shared.

02

Every "no" routes to a single Exit node, keeping abandonment visible without cluttering the diagram.

03

Checkout is broken into shipping → payment → confirmation so friction can be located precisely.

Reuse this when you need to show a linear funnel with clear yes/no gates — onboarding, signup, or any conversion path.

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