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Tools/Service blueprint creator

Service blueprint creator.

Describe a customer journey and the teams or systems that deliver it. The service blueprint creator maps visible touchpoints, behind-the-scenes actions, handoffs and recovery paths.

BPMN Business ProcessEnter to send

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See it work

Service blueprint examples.

Same tool, four requests. Every drawing below is a real render.

What you type
Create a compact hotel check-in service blueprint with Customer, Front stage and Back stage lanes: the customer requests check-in, the front stage confirms the reservation, the back stage prepares the room and key, and the customer receives the key.
Then tryAdd a room-not-ready recovery step.Add a loyalty-member upgrade check.
BPMN business process: Hotel check-in
BPMN business process · OMG BPMN 2.0.2 / ISO/IEC 19510:2013 · schematex-bpmn

Rather start from a finished drawing? Browse 50 bpmn templates →

The drawing

What a service blueprint is.

A service blueprint is a process map that connects what a customer experiences with the employee, system and operational work that makes the service happen. It exposes handoffs across teams and the backstage steps hidden from the customer.

Unlike a customer journey map, a service blueprint includes the delivery system. It is especially useful for identifying delays, unclear ownership and recovery steps when the expected outcome is not available.

Standard
OMG BPMN 2.0.2 / ISO/IEC 19510:2013
Also follows
Visual subset
Engine
schematex-bpmn
Editable
Double-click text, drag nodes
Export
SVG · PNG · PDF
BPMN business process: What a service blueprint is
Who uses it

Who uses service blueprints.

BPMN business process: Service designersService designers

Customer touchpoints and the operational work behind them mapped together.

BPMN business process: Operations teamsOperations teams

Returns, replacements and exceptions with clear handoffs between teams.

BPMN business process: Healthcare administratorsHealthcare administrators

Appointment flow from booking to follow-up without losing administrative steps.

How it works

How to make a service blueprint in three steps.

01

Describe it

One paragraph is enough to start.

“Create a compact hotel check-in service blueprint with Customer, Front stage and Back stage lanes: the customer requests check-in, the front stage confirms the reservation, the back stage prepares the room and key, and the customer receives the key.”
02

See the drawing

Drawn by the right engine.

BPMN business process: Hotel check-in
03

Say what changes

Every edit keeps a version.

Add a room-not-ready recovery step.
V2 · DRAWN FROM V1, NOTHING RETYPED
FAQ

Common questions

What is a service blueprint?

A service blueprint maps customer actions alongside the visible staff work, backstage processes and supporting systems that deliver the service.

How is a service blueprint different from a customer journey map?

A journey map focuses on the customer's experience. A service blueprint adds the internal activities and handoffs that enable that experience.

What should a service blueprint include?

Include the customer action, responsible teams or systems, key handoffs, decisions and exception or recovery paths.

When should I use a service blueprint?

Use one when a service crosses teams, systems or channels and you need to improve the complete delivery process.

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Other drawings for the same work.

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Map your service blueprint now.

Free account, no card. Describe the customer action, the teams involved and what happens when something goes wrong.

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